Care-First education FAQs
FAQs from agents, brokers, and independent adjusters
Yes. Care-First education is mandatory for all non-residents who hold an Alberta General license (Level 1, 2, & 3 Designated Representative) and or an Adjuster license (Level 1, 2, 3, and Level 3 Designated Representative).
Yes. Care-First education is mandatory for all General and Adjuster license holders, even if you do not currently work with automobile policies. Alberta General and Adjuster licenses are not restricted by insurance class and allows the agents/broker/adjuster to work in any area of general or adjuster insurance.
Some companies are accredited to offer Care-First education to their employees. You can find a list of course providers here.
Care-First Education for Brokers & Agents is required for those holding the following AIC licenses:
- General – Level 1
- General – Level 2
- General – Level 3 Designated Representative
Care-First Case Manager Education for Independent Adjusters is required for those holding the following AIC licenses:
- Adjuster Level 1
- Adjuster Level 2
- Adjuster Level 3
- Adjuster Level 3 Designated Representative
Yes. Care-First education is delegated as mandatory education and will be required to successfully renew your license with the AIC for the 2027 licensing term.
No. Care-First education will satisfy the annual Continuing Education requirement and can be reported through the AIC portal.
General license holders must complete CareFirst Education for Brokers & Agents.
Adjuster license holders must complete Care-First Case Manager Education for Independent Adjusters.
There is no cost to take either course, as mandated by the Government of Alberta.
Report Care-First education the same as any CE course on the AIC portal. The certificate of completion issued by a course provider will indicate a Course ID number to be input.
License holders who advise on and manage automobile policies are expected to complete the education by November 1, 2026 so they are prepared to support renewals effective January 1, 2027, and later. If a broker does not directly manage or advise on auto policies, it is expected they complete the education by January 1, 2027.
FAQs from course providers
The course provider is required to issue certificates of completion to all attendees including the candidate’s full name, Course ID#, name of the course, and date of completion.
The course provider is required to maintain attendance lists of attendees for audit purposes.
The standard duration of accreditation for mandatory education is two years.
Once you receive accreditation, contact the AIC at carefirst@abcouncil.ab.ca to be added to the list of course providers on the website. The list is updated every Thursday.
Insurers licensed through the Superintendent of Insurance can access the mandatory education course: Care-First Case Manager Education for Insurers, through the Government of Alberta. Please email care-first@gov.ab.ca for access to the course.
No. The Government of Alberta requires the Care-First mandatory education be offered free of charge.
Care-First specific accreditation applications are available here.