Contact Us

Calgary

Office address & Exam Centre:
2621 308 4th Avenue SW
Calgary AB T2P 0H7
(403) 233-2929

Edmonton

Office address & Exam Centre:
2700 10180 101 Street NW
Edmonton AB T5J 3S4
(780) 421-4148

If you are outside the calling area: 1-800-461-3367

For general information: info@abcouncil.ab.ca
For exam information: exams@abcouncil.ab.ca
For compliance information, compliance@abcouncil.ab.ca
For licensing information: licensing@abcouncil.ab.ca

Edmonton downtown landscape

Licensing processing time

Note for licensing inquiries: AIC reviews applications in the order they are received, and processing time will vary based on volume. AIC aims to process applications within five business days; however, that processing time could extend up to 15 business days during very busy periods. Please do not contact AIC for a status update unless the application has been “Under Review with the AIC” for over 15 business days.

You can find explanations about application statuses below:

Waiting for applicant to complete application: application has not yet been submitted by the applicant to the sponsor or has been returned by the sponsor to the applicant for amendment.

Awaiting approval by sponsoring company/Designated Representative: application is pending online approval from the sponsor (agency or insurance company, depending on the license class).

Waiting for license fee payment to be made: application has been approved by the sponsor, but fees are pending.

Under review with AIC: Application has been approved by the sponsor and fees are paid, and it now has been received by AIC for final review.