Terms of Use & Refund Policy

Refund Policy

The Alberta Insurance Council does not provide refunds directly to credit cards. Requests for refunds are handled on a case by case basis. Where applicable, you may make a request for a refund by contacting either office of the Alberta Insurance Council.

Administration Fee Assessed by the Alberta Insurance Council (‘AIC’)

The AIC assesses a $50 administration fee for the following reasons:

  • Payments (cheques or credit cards) returned by financial institutions for insufficient funds
  • Stop payments on cheques or credit card transactions
  • Requests to re-issue cheques that have become stale-dated
  • Requests to replace lost or misplaced cheques
  • Requests to re-issue cheques to a different payee

Terms of Use


All services of the Alberta Insurance Council are subject to the terms and conditions of the applicable agreements governing their use.

The Terms are to be read by you together with any terms, conditions or disclaimers provided in the pages of the Site. In the event of any conflict, the terms provided in the pages of the Site will govern.

The information, material and content provided in the pages of the Site (the “Information”) may be changed at any time without notice. Changes may be made to the Terms at any time without notice by updating this posting. You agree to review the Terms regularly and your continued access or use of the Site will mean that you agree to any changes.


Links from or to web sites outside the Site are meant for convenience only. The Alberta Insurance Council does not review, endorse, approve or control, and is not responsible for any sites linked from or to the Site, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and the Alberta Insurance Council will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and Alberta Insurance Council is not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.