Submit a Complaint

Report a Complaint with an Agent, Adjuster or Agency

Do you have a concern or complaint with an insurance broker, agent, or independent adjuster?

If so, please provide the following information:
• Your full name, email, and a summary of your concerns, including the names of companies or individuals involved in the complaint and any documentation, as applicable.
Your complaint and the supporting documents may be submitted here.

For general compliance inquiries, please send an email to compliance@abcouncil.ab.ca.

The complaint review process includes:
• Validation of the complaint
• Determination of jurisdictional authority
• Relation to the breach of the Insurance Act/Regulations

You will be contacted during the course of an investigation if the investigator requires more information or documentation from you. At the conclusion of the investigation, you will be advised of the outcome of our findings.