The AIC receives many inquiry calls relating to the topics noted below. We have provided answers to most of the common questions asked by Agents, Brokers and Adjusters on the related topics.

Should you have an inquiry which is not addressed below please contact one of the Alberta Insurance Council office and we will be pleased to respond to your question.

What to Expect from the AIC’s Investigation Process
Have you ever been the subject of an Alberta Insurance Council (AIC) investigation? Have you ever contacted the AIC with concerns about a licensed agent, broker, agency, independent adjuster or adjusting firm? This article is intended to provide you with important information about the AIC and its mandate to protect Alberta insurance consumers in a fair, transparent and objective manner.
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The Alberta Insurance Council and the industry specific Councils are responsible for the certification of agents, brokers and adjusters in the Province of Alberta. As a component of this process the AIC, through its investigative role, deals with complaints from many sources relating to the individuals and businesses which hold certificates of authority issued by the AIC.

Disciplinary proceedings are advanced when it is determined following an investigation that there is sufficient evidence that a certificate holder has not complied with the requirements of the Act or the Regulations made under the Act.

An overview of these procedures is provided for your information.