Canadian Insurance Participant Registry – CIPR FAQs

What is CIPR?

CIPR is short for Canadian Insurance Participant Registry.

Click here for more information about CIPR.

Where can I find my CIPR number?

Login to CIPR using your email address.
Your CIPR number is located on your profile page.

What do I do if I have forgotten my password?

If you have forgotten your password, enter either your CIPR number or your CIPR registered email address and click “Forgot your password? You will receive an email from to reset your password.

What do I do if I have forgotten my username?

  • If you are using your CIPR number to login, click “Forgot your CIPR#?from the login screen.
  • If you are using your email to login click “Forgot your email? from the login screen.
  • Provide the requested information and submit.

I'm trying to register with CIPR and I get a message "Username is taken already".

  • If the email address you want to use is yours, you already have a profile with CIPR.
  • Return to login page and click “Forgot your password?” to reset password.
  • If the email address you are trying to use is shared with others (example: everyone in your office uses the same email address) you will need to use a different email address.

My email address is different than the one I originally submitted. How do I change my email address?

  • If you remember your CIPR number, you must login and change your email address under your profile.
  • If you remember your password but not your CIPR number, you may use your old email address to login and then change your email address under your profile. Use a personal email address.
  • If you do not remember your password or CIPR number, use this forgot your Username link.

If I forgot my email address and CIPR number, can I simply obtain a new CIPR number?

No. If you create a new CIPR ID it is not linked to your license and you will not be able to renew your license. At least 2 weeks are required to repair this situation.

Why doesn’t my password work?

  • You must use the same Username and password to log in to both the CIPR and AIC web sites. When creating a password in CIPR, please avoid using special characters such as the asterisk *, tilde ~, percent %, and quotes as they are not recognized. We recognize the limitations in creating a strong password and encourage you to have an upper and lower case alphanumeric password.
  • Recent changes to the security on the AIC log in page may require you change you password. Log in to CIPR and update your password on your profile.

I have logged in. Where do I find where to submit an application, renew my license, add my E&O policy, or add my CE credits?

Your Username and password are the same to log in to either the AIC or the CIPR web site. Please ensure you are logging on to the correct web site.

  • To manage all of your license activities including updating your CE credits you must log in to AIC.
  • To update your personal information (name, residence address, Username (CIPR Number or CIPR registered email address) and password) you must log in to CIPR.