General Examinations


New applicants for a certificate as a General insurance agent are required to pass an examination prior to the certificate being issued. Registration for examinations must be done by visiting an AIC office or by telephone at either the Edmonton or Calgary office of the AIC. Payment of the sitting fee must be made by either Visa or Mastercard if the registration is completed by telephone.

At the conclusion of the examination applicant must return the examination and answer sheet to the proctor. Your examination will be scored and the results posted on the AIC web site within 48 hours.

If your examination was written at a centre other than Calgary or Edmonton results may not be available until the third day after writing.

In either case your results will be available on the AIC website once the examinations have been scored.

EXAMINATION PROCEDURES

In order to pass the examination, a candidate must achieve a grade of 70% or better. The candidate will be allowed a maximum of 1.5 hours to complete the examination. The use of calculators is permitted. The candidate will not be allowed to bring any other materials (books, notes, papers, etc.) into the examination room.

Examination attempts are restricted to 3. After the third unsuccessful attempt a six month waiting period is imposed. This waiting period is then imposed after each additional attempt.

The scope of the examinations are described in the following links:
General Level 1, Agents receiving this level of certificate are required to advance to the Level 2 status within 36 months of receiving their first certificate.

Failure to meet this requirement will result in the agent's certificate being cancelled. Either of the Level 2 examinations could be used to meet this requirement.


General Level 2 Personal


General Level 2 Commercial

The examinations are offered at the following levels:

General Level 1, Successful applicant would be entitled to a Level 1 Certificate.
General Level 2 Personal, Successful applicant would be entitled to a Level 2 Certificate.
General Level 2 Commercial, Successful applicant would be entitled to a Level 2 Certificate.
Examinations are held in the Edmonton and Calgary offices each Monday at 8:30 a.m.

Upon registration, applicants will be given an "Insurance Examination Entrance Form". This form and suitable identification should be brought to the examination room.

 

 

 

 

STRUCTURE OF THE GENERAL LEVEL 1 EXAMINATION

The examination will consist of 100 multiple choice questions worth 1 mark each. The exam will be based on the following:

Technical
BasicIntermediateAdvanced
Property Insurance
Commercial Property
- Fundamental Principles
- Policy structure
- Building Coverage
- Stock Coverage
- Equipment Coverage
- Business Interruption
- Casualty coverages
- Crime
- Boiler & Machinery
- Specialized Forms (Contractors, Garage)
Other Commercial Coverages
- Surety
- Marine & Aviation
Liability Insurance
Commercial Lines
- Fundamental Principles
- Policy Structure
- Standard Coverages (Commercial General,
- Tenants' Legal, Umbrella, Garage, Professional)
Automobile Insurance
Commercial Automobile
- Fundamental Principles
- Policy Structure
- Standard Coverages (Garage & Fleet)
- Endorsements

Property Insurance


Personal Property
- Fundamental Principles
- Policy Structure
- Tenant Insurance
- Homeowners Insurance
- Condominium Insurance
- Farm Insurance
- Seasonal Insurance
- Endorsements
- Other (rented, Mobile Home)
Liability Insurance
Personal Lines
- Fundamental Principles
- Policy Structure
- Standard Coverages (Sections E,F & G)
Automobile Insurance
Personal automobile
- Fundamental Principles
- Policy Structure
- Standard Coverages (Sections A,B & C)
- Endorsements

Travel Insurance

Accident & Sickness

 

 

Client sales & service
BasicIntermediateAdvanced
 - Information Gathering in accordance with Office Practices/Guidelines
- Risk Evaluation
- Networking
- Needs Evaluation
- Communication
- Prospecting
- Negotiating
- Rate Manual Usage
- Conflict Resolution
- Claims Process Management
- Insurance Policy Maintenance
- Binding Authority
- Knowledge of Limitations		 

 

Ethics & Professionalism
BasicIntermediateAdvanced
 - Regulatory Legislation & By-laws
- Different Industry Trade Associations
- Career Development
- Continuing Education Requirements
- Errors & Omissions		- Professional Conduct
- Confidentiality (Privacy Act)

 

Human Resources
BasicIntermediateAdvanced
 -Terms of Employment 

 

Industry Knowledge Skills
BasicIntermediateAdvanced
- Role of Insurance in Society
- Benefits of Insurance to Society
- Role of Insurer
- Role of Underwriter
- Role of Adjuster
- Role of Regulatory Body
- Industry Associations
- Market Trends
- Concept of Reinsurance
- Concept of Facility
- Licensing Levels
- Role of Agents
- Fiduciary Responsibility

 

Risk Management Skills
BasicIntermediateAdvanced
 - Identify Exposures
- Identify Alternatives
- Select Techniques
- Implement
- Monitor & Modify
 

 

Office Skills
BasicIntermediateAdvanced
- Non-Verbal Communication
- Automation
- Mathematical
- Ability to Negotiate
- Filing
- Financial Handling
- Literacy
- Analytical
- Organizational
- Time Management
- Prioritization
- People Skills
- Team Player
- Telephone
- Listening
- Verbal Communication
- Written Communication

 

Agency Management
BasicIntermediateAdvanced
   

 

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LEVEL 2 - PERSONAL LINES STRUCTURE OF THE EXAMINATION

The examination will consist of 100 multiple choice questions worth 1 mark each. There are three broad categories of questions as follows:

1. Property (40 questions)

These questions will focus on, but are not restricted to, the following subject matter:

 

  1. Insurance Act: Part 5 - (Fire Insurance)
  2. Fire Statutory Conditions
  3. Extended Coverage perils (R66) (IFC #11103)
  4. Basic Residential Policy (IBC #1108) (IFC #24108)
  5. Homeowner Package Policy: Standard Form (IBC #1105) (IFC #24105)
  6. Broad Form (IBC #1106) (IFC #24106)
  7. Tenants Package Policy (IBC #1107) (IFC #24107)
  8. Condominium Unit Owners Package Policy (IBC #1132) (IFC #24132)
  9. Mobile Homeowners Package Policy (IBC #1130) (IFC #24130)
  10. Personal Articles Floater (IBC #1114) (IFC #24114)
  11. Fine Arts Floater (IBC #1113) (IFC #24113)
  12. Seasonal Dwelling: Fire, Extended Coverage & Burglary (IBC #1209) (IFC #24209)

2. Automobile (45 questions)

These questions will focus on, but are not restricted to, the following subject matter:

 

  1. Insurance Act: Part 7 (Automobile Insurance)
  2. Automobile Statutory Conditions
  3. Standard Application Form (SAF #1) (IFC #401-E)
  4. Standard Automobile Policy: Owners Form (SPF #1) (IFC #64000-01)
  5. Standard Endorsement Forms:
  6. SEF # 5: Permission to Rent or Lease (IFC #61016)
  7. SEF # 13(c): Comprehensive Cover-Deletion of Glass (IFC #61034)
  8. SEF # 16: Agreement for Suspension of Coverage (IFC #61041)
  9. SEF # 19: Limitation of Amount (IFC #61047)
  10. SEF # 19(a): Valued Automobiles (IFC #61048)
  11. SEF # 20: Loss of Use (IFC #61049)
  12. SEF # 23(a): Mortgage Endorsement (IFC #61056)
  13. SEF # 27: Legal Liability for Damage to Non-Owned Automobiles (IFC #61065)
  14. SEF # 28: Reduction of Coverage - Named Persons (IFC #61067)
  15. SEF # 32: Recreational Vehicle (IFC #61075)
  16. SEF # 40: Fire and Theft Deductible (IFC #61085)
  17. SEF # 43(R): Limited Waiver of Depreciation (IFC #61089)
  18. SEF # 44: Family Protection (IFC #61090)

 

3. Liability (15 questions)

  1. These questions will focus on, but are not restricted to, the following subject matter:
  2. Tort Law
  3. Comprehensive Personal Liability (Section II of the residential package policies - Homeowner, Tenants, Condominium Unit Owners, Mobile Homeowners) (IBC #1121) (IFC #24121)

 

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LEVEL 2 - COMMERCIAL LINES STRUCTURE OF THE EXAMINATION

The examination will consist of 100 multiple choice questions worth 1 mark each. There are four broad categories of questions as follows:

1. Property (55 questions)

These questions will focus on, but are not restricted to, the following subject matter:

 

  1. Insurance Act: Part 5 - (Fire Insurance)
  2. Basic Fire Policy (IBC #4000) (IFC #10010)
  3. Extended Coverages:
  4. excluding Vandalism and Malicious Acts (K66) (IFC #11089)
  5. including Vandalism and Malicious Acts (L66) (IFC #11091)
  6. Farm Form (IAO #300) (IFC #11305)
  7. Commercial Building Broad Form (IBC #4017) (IFC #51222)
  8. Commercial Building, Equipment & Stock:
  9. Named Perils Form (IBC #4036) (IFC #51233)
  10. Broad Form (IBC #4037) (IFC #51235)
  11. Stock Form (IBC #4019) (IFC #13011)
  12. Commercial Property Floater (IBC #4008) (IFC #51231 A&B)
  13. Builders Risk Broad Form (IBC #4011) (IFC #51208)
  14. Residential Condominium Corporation Broad Form (IFC #51220)
  15. Business Interruption:
  16. Gross Earnings Form (Mercantile) (IFC #13520)
  17. Profits Form (IFC #13551)
  18. Extra Expense Policy (IFC #13516)
  19. Office Equipment Floater (IFC #51011)
  20. Baillees customers Form (IFC #51041)
  21. Commercial Property Floater (IFC #51230)
  22. Contractors Equipment Floater (All Risks) (IFC #51030)
  23. Installation Floater (IFC #51053)
  24. Tool Floater (IFC #51045)
  25. Commercial Glass Rider (IFC #45303)
  26. Boiler and Machinery
  27. Boiler and Machinery Business Interruption (Valued Form)
  28. Commercial Crime Policy (IBC #6000) (IFC #44200)
  29. Inside/Outside Robbery (IBC #6003) (IFC #44204)
  30. Money and Securities (Broad Form) (IBC #6005) (IFC #44206)
  31. Office/Storage Burglary and Robbery (IBC #6006) (IFC #44207)
  32. Safe Burglary (IBC #6007) (IFC #44208)
  33. Stock Burglary (IBC #6009) (IFC #44205)
  34. Comprehensive Dishonesty, Disappearance and Destruction Policy (3-D Policy) (IBC #5000) (IFC #43500 + 43500A)

 

2. Liability (20 questions)

These questions will focus on, but are not restricted to, the following subject matter:

 

  1. Tort Law
  2. Commercial General Liability policy (IBC #2100) (IFC #33500)
  3. Garage Liability (IBC #2012) (IFC #33212)
  4. Owners or Contractors Protective (IBC #2006) (IFC #33206)
  5. Storekeepers Liability (IBC #2013) (IFC #33213)
  6. Medical Payments Coverage (IBC #2015) (IFC #33215)
  7. Owners, Landlords and Tenants Liability (IBC #2004) (IFC #33204)
  8. Products and Completed Operations Liability (IBC #2005) (IFC #33205)
  9. Personal Injury Liability (IBC #2008) (IFC #33208)


3. Commercial Automobile (15 questions)

These questions will focus on, but are not restricted to, the following subject matter:

  1. Standard Automobile Policy - Owner's Form (SPF #1) (IFC #64000-01)
  2. Standard Endorsement Form:
  3. SEF #6(a): Permission to Carry Passengers for Compensation (IFC #61020)
  4. SEF #6(b): School Bus Endorsement (IFC #61021)
  5. SEF #6(d): Driver Training School Endorsement (IFC #61023)
  6. SEF #8: Property Damage Reimbursement - Section A (IFC #61026)
  7. SEF #21(a): Monthly Reporting Basis Fleet Endorsement (IFC #61051)
  8. SEF #21(b): Blanket Basis Fleet Endorsement (IFC #61052)
  9. SEF #22: Damage to Property of Passengers (IFC #61054)
  10. SEF #30: Excluding Operation of Attached Machinery (IFC #61071)
  11. SEF #31: Non-owned Equipment (IFC #61073)
  12. Standard Driver's Automobile Policy (SPF #2) (IFC #61203)
  13. Standard Garage Automobile Policy (SPF #4) (IFC #61404)
  14. Standard Non-Owned Automobile Policy (SPF #6) (IFC #61202)
  15. Standard Excess Automobile Policy (SPF #7) (IFC #61702)
  16. Standard Lessor's Contingent Automobile Policy (SPF #8) (IFC #61802)

 

4. Bonds (10 questions)

These questions will focus on, but are not restricted to, the following subject matter:

 

  1. Bid Bond (IFC #86000)
  2. Contract Bond (IFC #82000)
  3. Labour, Material and Services Payment Bond (IFC #86002)
  4. Performance Bond (IFC #86001)
  5. Maintenance Bond (IFC #82005)
  6. Fidelity Bond (IFC #80100)

 

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