General Examinations

New applicants for a certificate as a General insurance agent are required to pass an examination prior to the certificate being issued. Registration for examinations must be done by visiting an AIC office or by telephone at either the Edmonton or Calgary office of the AIC. Payment of the sitting fee must be made by either Visa or Mastercard if the registration is completed by telephone.

At the conclusion of the examination applicant must return the examination and answer sheet to the proctor. Your examination will be scored and the results posted on the AIC web site within 48 hours.

If your examination was written at a centre other than Calgary or Edmonton results may not be available until the third day after writing.

In either case your results will be available on the AIC website once the examinations have been scored.

EXAMINATION PROCEDURES

In order to pass the examination, a candidate must achieve a grade of 70% or better. The candidate will be allowed a maximum of 2 hours for Level 1 or 2 and 1.5 hours for Level 3 to complete the examination. The use of calculators is permitted. The candidate will not be allowed to bring any other materials (books, notes, papers, etc.) into the examination room.

Examination attempts are restricted to 3. After the third unsuccessful attempt a six month waiting period is imposed. This waiting period is then imposed after each additional attempt.

The examinations are offered at the following levels:

General Level 1, Successful applicant would be entitled to a Level 1 Certificate.
General Level 2, Successful applicant would be entitled to a Level 2 Certificate.
General Level 3, Designated Representative , Successful applicant would be entitled to a Level 3 Certificate.

Examinations are held in the Edmonton and Calgary offices each Monday at 8:30 a.m.

Upon registration, applicants will be given an "Insurance Examination Entrance Form". This form and suitable identification should be brought to the examination room.

The scope of the examinations are described in the following links:

General Level 1, Agents receiving this level of certificate are required to work under the supervision of a Level 2 or Level 3 agent.

General Level 2

General Level 3, Designated Representative

STRUCTURE OF THE GENERAL LEVEL 1 EXAMINATION

The examination will consist of 100 multiple choice questions worth 1 mark each. The exam will be based on the following:

**Technical**
Basic	Intermediate	Advanced
Property Insurance Commercial Property - Fundamental Principles - Policy structure - Building Coverage - Stock Coverage - Equipment Coverage - Business Interruption - Casualty coverages - Crime - Boiler & Machinery - Specialized Forms (Contractors, Garage) Other Commercial Coverages - Surety - Marine & Aviation Liability Insurance Commercial Lines - Fundamental Principles - Policy Structure - Standard Coverages (Commercial General, - Tenants' Legal, Umbrella, Garage, Professional) Automobile Insurance Commercial Automobile - Fundamental Principles - Policy Structure - Standard Coverages (Garage & Fleet) - Endorsements	Property Insurance Personal Property - Fundamental Principles - Policy Structure - Tenant Insurance - Homeowners Insurance - Condominium Insurance - Farm Insurance - Seasonal Insurance - Endorsements - Other (rented, Mobile Home) Liability Insurance Personal Lines - Fundamental Principles - Policy Structure - Standard Coverages (Sections E,F & G) Automobile Insurance Personal automobile - Fundamental Principles - Policy Structure - Standard Coverages (Sections A,B & C) - Endorsements Travel Insurance Accident & Sickness

**Client sales & service**
Basic	Intermediate	Advanced
	- Information Gathering in accordance with Office Practices/Guidelines - Risk Evaluation - Networking - Needs Evaluation - Communication - Prospecting - Negotiating - Rate Manual Usage - Conflict Resolution - Claims Process Management - Insurance Policy Maintenance - Binding Authority - Knowledge of Limitations

**Ethics & Professionalism**
Basic	Intermediate	Advanced
	- Regulatory Legislation & By-laws - Different Industry Trade Associations - Career Development - Continuing Education Requirements - Errors & Omissions	- Professional Conduct - Confidentiality (Privacy Act)

**Human Resources**
Basic	Intermediate	Advanced
	-Terms of Employment

**Industry Knowledge Skills**
Basic	Intermediate	Advanced
- Role of Insurance in Society - Benefits of Insurance to Society - Role of Insurer - Role of Underwriter - Role of Adjuster - Role of Regulatory Body - Industry Associations - Market Trends - Concept of Reinsurance - Concept of Facility	- Licensing Levels - Role of Agents	- Fiduciary Responsibility

**Risk Management Skills**
Basic	Intermediate	Advanced
	- Identify Exposures - Identify Alternatives - Select Techniques - Implement - Monitor & Modify

**Office Skills**
Basic	Intermediate	Advanced
- Non-Verbal Communication - Automation - Mathematical - Ability to Negotiate - Filing - Financial Handling	- Literacy - Analytical - Organizational - Time Management - Prioritization	- People Skills - Team Player - Telephone - Listening - Verbal Communication - Written Communication

**Agency Management**
Basic	Intermediate	Advanced

STRUCTURE OF THE EXAMINATION LEVEL 2

The examination will consist of 100 multiple choice questions worth 1 mark each.

**Technical**
Basic	Intermediate	Advanced
		Property Insurance Personal Property Fundamental Principles Tenant Insurance Homeowners Insurance Condominium Insurance Farm Insurance Seasonal Insurance Endorsements Other (rented, Mobile Home) Commercial Property Fundamental Principles Policy structure Building Coverage Stock Coverage Equipment Coverage Business Interruption Casualty coverages Crime Boiler & Machinery Specialized Forms (Contractors, Garage) Liability Insurance Personal Lines Fundamental Principles Policy Structure Standard Coverages (Sections E,F &G) Automobile Insurance Personal Automobile Fundamental Principles Policy Structure Standard Coverages (Sections A,B & C) Endorsements Commercial Automobile Fundamental Principles Policy Structure Standard Coverages (Garage & Fleet) Endorsements Travel Insurance Accident & Sickness

**Client Sales & Service**
Basic	Intermediate	Advanced
	Sales Management	Networking Public Relations Conflict Resolution Claims Process Management Quotation Assessment Insurance Policy Maintenance Insurer/Client Relationship Development Binding Authority Knowledge of Limitations

**Ethics & Professionalism**
Basic	Intermediate	Advanced
		Career Development Errors & Omissions

**Human Resources**
Basic	Intermediate	Advanced
	Training Orientation Evaluation Motivation Mentoring Leadership Professional Development Management

**Industry Knowledge Skill**
Basic	Intermediate	Advanced
	Role of Insurance in Society Benefits of Insurance to Society Role of Insurer Role of Underwriter Role of Adjuster Role of Regulatory Body Industry Associations Market Trends Concept of Reinsurance Concept of Facility	Relationship Building

**Risk Management Skills**
Basic	Intermediate	Advanced
		Identify Exposures Identify Alternatives Select Techniques Implement Monitor & Modify

**Office Skills**
Basic	Intermediate	Advanced
	Non-Verbal Communication Filing	Literacy Analytical Mathematical Ability to Negotiate Financial Management

STRUCTURE OF THE EXAMINATION LEVEL 3, Designated Representative

The examination will consist of 40 multiple choice questions . The broad categories of questions as follows:

**Technical**
Basic	Intermediate	Advanced
		Property Insurance Personal Property Fundamental Principles Tenant Insurance Homeowners Insurance Condominium Insurance Farm Insurance Seasonal Insurance Endorsements Other (rented, Mobile Home) Commercial Property Fundamental Principles Policy structure Building Coverage Stock Coverage Equipment Coverage Business Interruption Casualty coverages Crime Boiler & Machinery Specialized Forms (Contractors, Garage) Liability Insurance Personal Lines Fundamental Principles Policy Structure Standard Coverages (Sections E,F &G) Automobile Insurance Personal Automobile Fundamental Principles Policy Structure Standard Coverages (Sections A,B & C) Endorsements Commercial Automobile Fundamental Principles Policy Structure Standard Coverages (Garage & Fleet) Endorsements Travel Insurance Accident & Sickness

**Client Sales & Service**
Basic	Intermediate	Advanced
		Sales Management Selection of Insurers Insurer Contract Analysis Brokerage Promotion

**Ethics and Professionalism**
Basic	Intermediate	Advanced
		Regulatory Legislation & By-laws Different Industry Trade Associations

**Human Resources**
Basic	Intermediate	Advanced
		Employment Legislation Recruiting Hiring Selection Training Orientation Evaluation Termination Benefits/Compensation Motivation Mentoring Planning Leadership Professional Development Management

**Industry Knowledge Skill**
Basic	Intermediate	Advanced
		Role of Insurance in Society Benefits of Insurance to Society Role of Insurer Role of Underwriter Role of Adjuster Role of Regulatory Body Industry Associations Market Trends Concept of Reinsurance Concept of Facility Understanding Issues Involved in Purchasing & Selling a Brokerage

Risk Management Skills
Basic	Intermediate	Advanced
		Identify Exposures Identify Alternatives Select Techniques Implement Monitor & Modify

**Office Skills**
Basic	Intermediate	Advanced
		Automation Systems Management Organizational Time Management Prioritization File Management Delegation Team Building

**Brokerage Management**
Basic	Intermediate	Advanced
		Strategic Planning Financial Management Operations Management Perpetuation & Succession Planning Broker Management System Operations Marketing Management