General Examinations

New applicants for a certificate as a General insurance agent are required to pass an examination prior to the certificate being issued. Registration for examinations must be done by visiting an AIC office or by telephone at either the Edmonton or Calgary office of the AIC. Payment of the sitting fee must be made by either Visa or Mastercard if the registration is completed by telephone.

At the conclusion of the examination applicant must return the examination and answer sheet to the proctor. Your examination will be scored and the results posted on the AIC web site within 48 hours.

If your examination was written at a centre other than Calgary or Edmonton results may not be available until the third day after writing.

In either case your results will be available on the AIC website once the examinations have been scored.

EXAMINATION PROCEDURES

In order to pass the examination, a candidate must achieve a grade of 70% or better. The candidate will be allowed a maximum of 2 hours for Level 1 or 2 and 1.5 hours for Level 3 to complete the examination. The use of calculators is permitted. The candidate will not be allowed to bring any other materials (books, notes, papers, etc.) into the examination room.

Examination attempts are restricted to 3. After the third unsuccessful attempt a six month waiting period is imposed. This waiting period is then imposed after each additional attempt.

The examinations are offered at the following levels:


Examinations are held in the Edmonton and Calgary offices each Monday at 8:30 a.m.

Upon registration, applicants will be given an "Insurance Examination Entrance Form". This form and suitable identification should be brought to the examination room.

The scope of the examinations are described in the following links:


General Level 1,   Agents receiving this level of certificate are required to work under the supervision of a Level 2 or Level 3 agent.


General Level 2


General Level 3, Designated Representative

 

You can view the Curriculum Design Document used to develop these examinations at this link.

 

STRUCTURE OF THE GENERAL LEVEL 1 EXAMINATION

The examination will consist of 100 multiple choice questions worth 1 mark each. The exam will be based on the following:

Technical
Basic Intermediate Advanced
Property Insurance
Commercial Property

- Fundamental Principles
- Policy structure
- Building Coverage
- Stock Coverage
- Equipment Coverage
- Business Interruption
- Casualty coverages
- Crime
- Boiler & Machinery
- Specialized Forms (Contractors, Garage)
Other Commercial Coverages
- Surety
- Marine & Aviation
Liability Insurance
Commercial Lines

- Fundamental Principles
- Policy Structure
- Standard Coverages (Commercial General,
- Tenants' Legal, Umbrella, Garage, Professional)
Automobile Insurance
Commercial Automobile

- Fundamental Principles
- Policy Structure
- Standard Coverages (Garage & Fleet)
- Endorsements

Property Insurance


Personal Property
- Fundamental Principles
- Policy Structure
- Tenant Insurance
- Homeowners Insurance
- Condominium Insurance
- Farm Insurance
- Seasonal Insurance
- Endorsements
- Other (rented, Mobile Home)
Liability Insurance
Personal Lines
- Fundamental Principles
- Policy Structure
- Standard Coverages (Sections E,F & G)
Automobile Insurance
Personal automobile
- Fundamental Principles
- Policy Structure
- Standard Coverages (Sections A,B & C)
- Endorsements

Travel Insurance

Accident & Sickness

 

 

Client sales & service
Basic Intermediate Advanced
  - Information Gathering in accordance with Office Practices/Guidelines
- Risk Evaluation
- Networking
- Needs Evaluation
- Communication
- Prospecting
- Negotiating
- Rate Manual Usage
- Conflict Resolution
- Claims Process Management
- Insurance Policy Maintenance
- Binding Authority
- Knowledge of Limitations
 

 

Ethics & Professionalism
Basic Intermediate Advanced
  - Regulatory Legislation & By-laws
- Different Industry Trade Associations
- Career Development
- Continuing Education Requirements
- Errors & Omissions
- Professional Conduct
- Confidentiality (Privacy Act)

 

Human Resources
Basic Intermediate Advanced
  -Terms of Employment  

 

Industry Knowledge Skills
Basic Intermediate Advanced
- Role of Insurance in Society
- Benefits of Insurance to Society
- Role of Insurer
- Role of Underwriter
- Role of Adjuster
- Role of Regulatory Body
- Industry Associations
- Market Trends
- Concept of Reinsurance
- Concept of Facility
- Licensing Levels
- Role of Agents
- Fiduciary Responsibility

 

Risk Management Skills
Basic Intermediate Advanced
  - Identify Exposures
- Identify Alternatives
- Select Techniques
- Implement
- Monitor & Modify
 

 

Office Skills
Basic Intermediate Advanced
- Non-Verbal Communication
- Automation
- Mathematical
- Ability to Negotiate
- Filing
- Financial Handling
- Literacy
- Analytical
- Organizational
- Time Management
- Prioritization
- People Skills
- Team Player
- Telephone
- Listening
- Verbal Communication
- Written Communication

 

Agency Management
Basic Intermediate Advanced
     

 

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STRUCTURE OF THE EXAMINATION LEVEL 2

The examination will consist of 100 multiple choice questions worth 1 mark each.

Basic

Intermediate

Advanced

Technical

 

 

Property Insurance

Personal Property

  • Fundamental Principles
  • Tenant Insurance
  • Homeowners Insurance
  • Condominium Insurance
  • Farm Insurance
  • Seasonal Insurance
  • Endorsements
  • Other (rented, Mobile Home)

Commercial Property

  • Fundamental Principles
  • Policy structure
  • Building Coverage
  • Stock Coverage
  • Equipment Coverage
  • Business Interruption
  • Casualty coverages
  • Crime
  • Boiler & Machinery
  • Specialized Forms (Contractors, Garage)

Liability Insurance

Personal Lines

  • Fundamental Principles
  • Policy Structure
  • Standard Coverages (Sections E,F &G)

Automobile Insurance

Personal Automobile

  • Fundamental Principles
  • Policy Structure
  • Standard Coverages (Sections A,B & C)
  • Endorsements

Commercial Automobile

  • Fundamental Principles
  • Policy Structure
  • Standard Coverages (Garage & Fleet)
  • Endorsements

 

Travel Insurance

 

Accident & Sickness

 

Basic

Intermediate

Advanced

Client Sales & Service

 

Sales Management

  • Networking
  • Public Relations
  • Conflict Resolution
  • Claims Process Management
  • Quotation Assessment
  • Insurance Policy Maintenance
  • Insurer/Client Relationship Development
  • Binding Authority
  • Knowledge of Limitations

 

Ethics & Professionalism

Basic

Intermediate

Advanced

 

 

  • Career Development
  • Errors & Omissions

 

Human Resources

Basic

Intermediate

Advanced

 

  • Training
  • Orientation
  • Evaluation
  • Motivation
  • Mentoring
  • Leadership
  • Professional Development Management

 

 

Industry Knowledge Skill

Basic

Intermediate

Advanced

 

  • Role of  Insurance in Society
  • Benefits of Insurance to Society
  • Role of Insurer
  • Role of Underwriter
  • Role of Adjuster
  • Role of Regulatory Body
  • Industry Associations
  • Market Trends
  • Concept of Reinsurance
  • Concept of Facility
  • Relationship Building

 

Risk Management Skills

Basic

Intermediate

Advanced

 

 

  • Identify Exposures
  • Identify Alternatives
  • Select Techniques
  • Implement
  • Monitor & Modify

 

Office Skills

Basic

Intermediate

Advanced

 

  • Non-Verbal Communication
  • Filing
  • Literacy
  • Analytical
  • Mathematical
  • Ability to Negotiate
  • Financial Management

 

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STRUCTURE OF THE EXAMINATION LEVEL 3, Designated Representative

The examination will consist of 40 multiple choice questions . The broad categories of questions as follows:

Technical

Basic

Intermediate

Advanced

 

 

Property Insurance

Personal Property

  • Fundamental Principles
  • Tenant Insurance
  • Homeowners Insurance
  • Condominium Insurance
  • Farm Insurance
  • Seasonal Insurance
  • Endorsements
  • Other (rented, Mobile Home)

Commercial Property

  • Fundamental Principles
  • Policy structure
  • Building Coverage
  • Stock Coverage
  • Equipment Coverage
  • Business Interruption
  • Casualty coverages
  • Crime
  • Boiler & Machinery
  • Specialized Forms (Contractors, Garage)

Liability Insurance

Personal Lines

  • Fundamental Principles
  • Policy Structure
  • Standard Coverages (Sections E,F &G)

Automobile Insurance

Personal Automobile

  • Fundamental Principles
  • Policy Structure
  • Standard Coverages (Sections A,B & C)
  • Endorsements

Commercial Automobile

  • Fundamental Principles
  • Policy Structure
  • Standard Coverages (Garage & Fleet)
  • Endorsements

 

Travel Insurance

 

Accident & Sickness

 

Client Sales & Service

Basic

Intermediate

Advanced

 

 

  • Sales Management
  • Selection of Insurers
  • Insurer Contract Analysis
  • Brokerage Promotion

Ethics and Professionalism

Basic

Intermediate

Advanced

 

 

  • Regulatory Legislation & By-laws
  • Different Industry Trade Associations

Basic

Intermediate

Advanced

 

Human Resources

 

 

  • Employment Legislation
  • Recruiting
  • Hiring
  • Selection
  • Training
  • Orientation
  • Evaluation
  • Termination
  • Benefits/Compensation
  • Motivation
  • Mentoring
  • Planning
  • Leadership
  • Professional Development Management

 

Industry Knowledge Skill

Basic

Intermediate

Advanced

 

 

  • Role of  Insurance in Society
  • Benefits of Insurance to Society
  • Role of Insurer
  • Role of Underwriter
  • Role of Adjuster
  • Role of Regulatory Body
  • Industry Associations
  • Market Trends
  • Concept of Reinsurance
  • Concept of Facility
  • Understanding Issues Involved in Purchasing & Selling a Brokerage

Basic

Intermediate

Advanced

 

Risk Management Skills

 

 

  • Identify Exposures
  • Identify Alternatives
  • Select Techniques
  • Implement
  • Monitor & Modify

 

Basic

Intermediate

Advanced

Office Skills

 

 

  • Automation Systems Management
  • Organizational
  • Time Management
  • Prioritization
  • File Management
  • Delegation
  • Team Building

 

Basic

Intermediate

Advanced

Brokerage Management

 

 

  • Strategic Planning
  • Financial Management
  • Operations Management
  • Perpetuation & Succession Planning
  • Broker Management System Operations
  • Marketing Management

 

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